Job Description
The Service Desk Analyst position is a career track position with position placement based upon education, relevant job experience, and certification(s). The Technology Support Services Analyst I, Service Desk, under the direction of the Technology Service Desk Manager, provides technical support to students, faculty, and staff seeking assistance for college technology issues. This position will serve as a point of escalation and triage for support incidents reported via part-time Service Desk personnel. Responsibilities include deployment and support of desktop computing hardware and software, support of presentation technology systems, and assisting with ongoing documentation of supported systems.
Experience Required
High School Diploma or GED, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed.