Classroom Technology Services Specialist

Classroom Technology Services Specialist

Location: Media Technology Services, Boston College

Position summary:

      • The primary responsibility is the troubleshooting, request fulfillment, and documentation of classroom technology for faculty and students.
      • This includes general setup, operation, and orientation, both remote and in-person, for all classroom technology, such as lecture capture, video conferencing, projection, etc.
      • This role is also responsible for the maintenance and lifecycle management of this equipment.
      • The Classroom Technology Specialist serves as the face of ITS to faculty and students in the classroom, responding to technology-related service requests, questions, and problems, providing efficient and accurate assistance to the BC end-user community.
      • Troubleshoot and resolve issues, or escalate others to the designated responsible area as appropriate, maintaining total contact ownership of all originated tickets to ensure timely follow up, communication with the customer and resolution.
      • The Classroom Technology Support Team plays a critical and a very high-demand role with remote teaching and learning.
      • Full-Time Equivalent Hiring Range: $44,100 to $55,150; salary commensurate with relevant experience


Minimum Qualifications: 

      • Bachelors Degree
      • 3 years of experience

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