Consortium of College and University Media Centers


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2019 Pre-Conference Workshops
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Pre-Conference Workshops - Wednesday, October 2nd

Workshop Title
Member Cost
Non-Member Cost
8am - 12pm Defining and Maintaining “Readiness” in Audio Visual Systems $75 $125
8am - 12pm Networking for Non IT AV Professional
$75 $125
1pm - 5pm How to Deal With Difficult Customers $75 $125
1pm - 5pm ADA in the Classroom $75  $125


Defining and Maintaining “Readiness” in Audio Visual Systems

Many institutions have experienced the benefits of using the AV9000 Standard as the foundation for AV asset procurement. This year changes in the Standard offer a solution to control the inevitable “decay” of these assets over time, saving reputations and budgets. This session offers a quick overview of Quality Management Systems to attain defect-free systems, and then outlines an organized “Room Readiness” program where non-technical personnel receive sufficient training to determine and track the readiness of all the rooms in an enterprise.

Instructor: Mario J. Maltese, CQD, CQT, CTS-D, CTS-I, Former Exec Dir, The Association for Quality in Audio Visual Technology, Inc. - View Bio

Renewal Units: 3 RUs

Networking for Non IT AV Professional

AV has moved to the network. Control systems have been there for years. Audio is being routed across Dante, CobraNet, AVB and other protocols. Video over IP is becoming the new standard. What does the College and University AV professional need know for effective and secure use of their campus’ network? Why are VLANs important? How do you secure your ports, and what are security certificates? What are some best practices for monitoring your AV equipment on the network?

Instructor: Greg Bronson, CTS-D, AVIXA

Renewal Units: TBD

How to Deal With Difficult Customers

This presentation will outline five main types of difficult customers, using audience examples to further flesh out how these types present themselves in real life. The bulk of the presentation will focus on three of the main steps for dealing with challenging customers, including preparation, communication, and planning. Strategies introduced will include how to avoid getting “hooked”, how to handle abusive language, how and when to escalate, and how to write an email that will de-escalate even the most difficult of customers. In conclusion, we will suggest specific strategies and techniques for each of the five types of difficult customers.

For those who work in technology support, dealing with difficult customers can be a frequent and frustrating part of the job. However, specific training on this challenge is rarely offered or available to those who work on the front lines in IT and other technology support groups. This presentation was created in response to multiple requests by staff at Roger Williams University, who asked their managers for specific strategies that would enable them to successfully maneuver through these difficult situations.

Instructor: Karen Ethier, Roger Williams University - View Bio

Renewal Units: NA

ADA in the Classroom

Much attention has been has placed upon meeting accessibility standards for online education, but achieving equivalent standards for classrooms and other learning spaces has not occurred smoothly. This workshop will outline the laws, regulations, and policies that govern accessibility for higher education, specifically focusing on physical learning environments. 

Creating learning spaces that provide equal access for all can overwhelm architects, A/V engineers, and designers. By breaking down these topics into smaller, and more more easily addressable components, presenters from higher education institutions and vendors will discuss requirements and solutions.


Ben Jones, Spectrum Industries
James McGookey, Indiana University
Brian Richwine, Indiana University
Mike Tomei, CTS-D/I, Tomei AV Consulting

Renewal Units: TBD