Multimedia Associate

Multimedia Associate

Location: Princeton University

Position summary:

 SUMMARY OF POSITION

 

  • The Multimedia Associate provides broad audio and video technical services for the University community. With an emphasis on service excellence and technical expertise, the Associate provides in-person, high-level technical operational support, technical repair and maintenance on AV systems and hardware, and direct support for faculty and staff. The Associate is an expert in technology, capable of operating, troubleshooting, and configuring multiple multimedia platforms. Working autonomously, and with decision making authority, the Associate supports a variety of classrooms and event spaces.
  • The Multimedia Associate is a lead technical support specialist for classes and events, preparing the technology for use and operating the presentational, audio, and video systems during the class or event. The Associate provides high-level operational support utilizing in-house and mobile software and hardware systems and equipment. With technology expertise, the Associate operates multiple technology platforms including audio reinforcement, mixing, and recording systems, integrated room technology systems, computing systems, video conferencing systems, video capture systems, and multiple video displays, including projection and flat panels. The Multimedia Associate supports video conferencing classes and events, including webinars.
  • The Multimedia Associate works directly with faculty and staff to develop support plans. With technical expertise and customer service excellence, the Associate develops and recommends multimedia support strategies that will provide the best support for the programming. At the class or event, the Associate demonstrates service excellence by implementing the support plan and working directly with the faculty and/or presenters to ensure their needs are met, including enabling last-minute changes.
  • The Multimedia Associate proactively maintains AV software and hardware equipment in classrooms, addressing and troubleshooting issues, responding to outages, and making necessary repairs and replacement.  The Associate provides advanced quality assurance support, commissions new equipment, and develops training and quick guides for users.
  • The Multimedia Associate provides exceptional support for users of the spaces and fosters excellent relationships with the University community. The position requires the ability to interact with various users across campus, and the capacity to adapt to dynamic, changing situations positively and proactively. The position has flexible hours, including nighttime and weekends, in order to provide needed support for classes and events. With a foundation of service excellence, the Associate is a key resource for audio and video support across campus.

 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

Technology operational support

  • Provides high-level daily audio and video technical support for classes, meetings, and eventsWorks in advance with faculty and staff to understand multimedia needs and develop support strategies and plans for classes and events
  • Works in advance with faculty and staff to understand multimedia needs and develop support strategies and plans for classes and events
  • Performs setup, quality assurance, and testing of AV software and hardware equipment and systems prior to use
  • Serves as lead AV technology specialist during the class or event, providing high-level technical support
  • Operates, configures and troubleshoots multiple AV software and hardware platforms and equipment, including audio systems, in-room integrated systems, video capture, and presentational equipment
  • Supports video conferencing classes and events, including webinars
  • Demonstrates service excellence by working directly with faculty and/or presenter at the class or event to implement technology plans and to enable any last-minute changes


 Technology quality assurance and commissioning

  • Proactively tests technical equipment and responds to technical issues Provides diagnosis for hardware and software technical problems and troubleshoots solutions
  • Provides diagnosis for hardware and software technical problems and troubleshoots solutions
  • Provides short-term solutions to rooms with equipment issues to eliminate any down-time for the room
  • Develops long-term solutions for ongoing space needs, working with campus partners
  • Conducts training and information sessions for space users and supplement support staff, as needed

 Other duties as assigned, including:

  • Utilizes scheduling and workflow systems to log, track, and manage support requests
  • As needed, provides billing support
  • In collaboration with Audio and Video Services leadership, trains, and develops student workers, casuals, and external supplemental staff
  • Participates in departmental meetings and trainings
  • The Multimedia Associate must be flexible and adept at problem solving. The Associate must interact effectively with individuals at all levels within and outside the University, possessing good judgment and discretion. The Associate must provide an exceptional level of customer service. The Associate works with autonomy and decision-making authority. This position works a flexible work schedule, including business hours, nights, weekends. Due to the support for classes, this position is considered essential.

ESSENTIAL QUALIFICATIONS

  • Bachelor’s Degree and/or equivalent work experience
  • Minimum of 3 years of experience of audio and video technical support, operations, or production, or equivalent work experience
  • Expert technical skills, including working capabilities with audio and video software and hardware systems and equipment
  • In-depth knowledge of state-of-the-art and legacy audio-visual technology and the ability to keep abreast of developments in audio-visual technology
  • Extensive experience in customer service with a demonstrated ability to skillfully manage all levels of customer issues
  • Ability to conduct training and informational sessions
  • Excellent interpersonal, oral and written communication skills and the ability to communicate with a diverse customer base who possess varying levels of technical proficiencies
  • Demonstrated computer skills
  • Excellent organizational skills and ability to prioritize tasks
  • Willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
  • Ability to lift 50 pounds
  • Valid Driver's License

PREFERRED QUALIFICATIONS

  • Experience working in higher education
  • Experience working with students
  • Experience supporting live events

 

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