Classroom Audio/Visual Support Technician

Location: University of Kansas, IT Classroom Technologies

Position summary:

• JOB DESCRIPTION
  • The Classroom Audio/Visual Support Technician provides day-to-day audio/visual technology support via phone, email, chat, or in person for KU classes.
  • Repairs or replaces permanently placed audio/visual equipment and performs routine classroom technology inspections.
  • Provides training on use of equipment for users, and creates documentation and instructions for AV operation in rooms.
  • Assists with equipment inventory and recommends items for removal from circulating status.
  • This position will work closely with the AV installation unit to provide installation assistance for audio/visual equipment and will also work closely with the Educational Technology and Media Production teams to focus on the effective use and future growth/changes of classroom-based technology.
  • This position will report to the Classroom Technologies Manager and report daily activities.
  • This position will work a flex work schedule (11am – 8pm) to provide evening classroom maintenance and support.
  • This position shares in responsibility for information security by following all applicable security policies and procedures.
  • This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties. This position is required to work on-site.

Minimum Qualifications: 

• High school diploma/GED
• Two years of experience in audio/visual technology support and troubleshooting in an academic or corporate environment.
• Two years of experience supporting computer hardware and software in an academic or corporate environment.
• Effective written communication skills, as demonstrated in application materials.
• Perform work above normal heights and in confined spaces.
• Valid driver's license

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