Media Services Assistant

Media Services Assistant-Media Services

Location: Loyola University New Orleans

Position summary: Media Services is a small team of dedicated staff responsible for maintaining audio-visual presentation equipment and instructional technology in classrooms and meeting rooms throughout campus. Based in Loyola’s J. Edgar and Louise S. Monroe Library, we provide portable equipment loans to university affiliates, as well as manage meeting spaces and oversee digital media workstations in the library. Media Services is also responsible for supporting web conferencing hardware in HyFlex classrooms and administering the Zoom conferencing platform accessible to all students, faculty, and staff. Our mission is to ensure Loyola’s learning spaces are operating according to the high standards set by our students and faculty and to provide swift and competent assistance to our users throughout the university and our patrons in the Monroe Library. The University Library Media Services Assistant serves as part of the team that provides audiovisual support, training, and delivery of instructional and web conferencing technology to faculty, staff, and students throughout the university. He/She/They communicates with users regarding requests for meeting rooms and portable equipment along with other services provided by the Media Services department. This person assists with training and directing Media Services student employees. QUALIFICATIONS: Bachelor’s Degree or equivalent experience. One year of experience with audio-visual presentation systems and other instructional technologies. Experience with web conferencing equipment and software such as Zoom, Google Meet, Microsoft Teams, and Skype. Strong familiarity with computers and computing peripherals, troubleshooting hardware and software components, and repair. Familiarity with Microsoft Windows, macOS, and other operating systems. Experience using computers and mobile devices for a variety of functions including word processing, creating and maintaining spreadsheets, image scanning, document sharing, and email communication. Ability to work productively in a team environment. Excellent interpersonal, communication, and writing skills, with clear evidence of ability to interact effectively and cooperatively with faculty, staff, and students. Strong customer service orientation and demonstrated ability to train users at all levels in the application of new technologies to enhance teaching, learning, and research. Preferred Qualifications: Experience working in a higher education environment (may include student employment). Experience with WebCheckout reservation system or other resource scheduling software. Experience with media production, audio production, and image editing applications. Knowledge and understanding of various image, video, audio, and data file types and how to convert them. PHYSICAL REQUIREMENTS: Physical ability to complete above duties with or without physical accommodations. May require lifting and carrying equipment up to 30lbs, bending and stooping to reach and troubleshoot equipment.

Minimum Requirements:

  • Minimum Bachelor's Degree
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