Classroom Technology Support Specialist

Classroom Technology Support Specialist

Location: St. Catherine University

Department: Classroom Technical Services and Support

Position summary: Assesses audio video technology equipment issues and implements solutions. Respectfully responds to faculty and student needs in solving equipment operational issues in all learning spaces. Resolves technical issues including but not limited to: projection systems, video scalers and switchers, audio visual control systems, installed and free standing sound systems, minor PC and Mac computer issues, and camera systems. Assist in the training and education of faculty and other end users of equipment and classroom technology. Supports the technical and mechanical operations, maintenance, and instructional use of healthcare simulators, trainers, healthcare devices/equipment, and audiovisual (A/V) support equipment. Provide documentation for end users in the form of Service Now knowledge articles. When installing audio visual classroom equipment, ensures that installations are made in accordance with industry standards, and with university standards and policy. Assists with documentation of the equipment inventory.

Minimum Requirements:

  • High School/GED
  • Two years of experience installing or maintaining audio-visual equipment, including independent decision making. Experience following guidelines for safe handling of equipment and electrical devices.
  • Experience doing minor repair of electronic equipment. Knowledge of connecting various types of audio visual equipment both analog and digital. Proficient in the use of hand tools and small power tools.
  • Preferred Qualifications:
    • Some college course work.
    • Experience configuring Extron classroom control systems. Proficient with web conferencing tools.
    • One or more of the following certifications: CTS, Extron, Crestron, Kramer, AMX, QSC, Biamp, CompTIA A+. Experience supporting nursing lab simulation rooms and equipment related to medical simulations in an education setting.
    • We seek creative, adaptable faculty and staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency.
    • Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.
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