Assistant for Global Learning Projects

Location: University of Central Florida

General Responsibility: The Instructional Technology Assistant is a full-time OPS position that assists with the services and support provided in the Faculty Multimedia Center (FMC) such as training faculty on video creation tools, assisting with image and video editing, assisting faculty with 360 cameras and virtual tour software, setting up recording stations for appointments, creating support documentation, and assisting staff with other responsibilities. This specific position will give priority to supporting faculty pursuing the Global Learning high impact practice designation through the use of technology and therefore reports directly to the Program Director of the Pegasus Innovation Lab (iLab). There will be additional opportunities to engage in professional development, research, and job shadowing. Requires an ability to work in teams, the ability to communicate effectively with diverse stakeholders, good organizational skills, strong technology skills, and Microsoft Office 365 proficiency. Those best suited to this position will have a background in media production or are currently pursuing a degree in digital media, communications, journalism, or marketing.

Specific Tasks:

• Support faculty with multimedia production through training workshops, individual consultations, and editing services.
• Setup and maintain video and audio recording stations.
• Create digital training assets in various forms of multimedia. This may include, but is not limited to, screencasts, audio assets, video assets, digital animations, 3D virtual tours, and video productions.
• Manage and archive recordings within the university’s video delivery tools.
• Assist team members with various web-based communications efforts.
• Create technical documentation.
• Utilize and maintain appointment booking system.
• All other duties as assigned.

Preferred Skills

• Positive attitude and great customer service skills.
• Proficient in Microsoft Office 365 programs including, but not limited to, Teams, Word Excel, and PowerPoint.
• Experience using video editing and photo editing software, specifically Camtasia, Premiere Pro, Photoshop, or other Adobe CC Suite applications.
• Experience with Panopto, Zoom, and other video tools.
• Experience with recording video and audio media.
• Experience with 360 cameras and virtual tour software such as 3DVista or ThingLink.
• Ability to learn quickly and operate with minimal supervision.
• Ability to handle multiple tasks at any given time.
• Willingness to participate in various professional development opportunities.

Working Conditions and Related Information

Supervision Received: Managed by iLab Program Director (CDL): verbal and written; commensurate with assigned task(s).

Level of Public Contact: Frequent contact with the public, potential students, and university staff.

Working Hours: This full-time OPS position requires a minimum of 32 hours per week and is capped at a maximum of 40. Hours are flexible during a Monday-Friday predefined work week based on business needs.

Rate: $23/hour

Other Characteristics of the Position: Ability to work in a collaborative and diverse community to meet the needs of a diverse student population.

Minimum Physical Qualification Requirements of the Position: Must be able to lift a maximum of 20 pounds to move and setup production equipment. The incumbent must have good and finger dexterity to work on computers. Must have the ability to read and interpret text on a computer screen. Through a headset with a microphone, must be able to comprehend voice and communicate with the public.

Minimum Mental Qualification Requirements of the Position: The incumbent must be able to effectively communicate verbally and in writing to successfully perform the essential tasks that have been identified above. Must be willing and able to learn and effectively use new software platforms.

Performance Requirements

• Ability to juggle multiple tasks at once while remaining composed; ability to respond well under pressure.
• Strong verbal communication skills including phone and in-person; excellent interpersonal communication skills.
• Strong written communication skills including emails, texts, etc.
• Technology savvy.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Self-starter who advocates for him/herself.
• Must comply with all university procedures and policies.