Job Description

The Technology Integration Manager– Technology Support Services (TSS), under general direction from the Assistant Director Information Technology (ITS), plans, organizes, and directs Technology Development, Integration and Project Management. This position provides management in the area of development, design, installation, testing, administration and documentation of enterprise level integrated technology systems. This includes classroom, conference and community room AV and presentation systems, Windows and Apple computing endpoints and software programming and deployment in Windows, Apple and control system (Crestron) environments. This position will manage a team of full and part-time employees, fostering a supportive environment and will provide administrative, technical and operational support for all integrated technologies district wide. This position will serve as lead technical director for user-facing deployed instructional and institutional technology deployment and will oversee the Capital Equipment Replacement Plan for AV, Presentation and Computing endpoint systems. is seeking a collaborative and technology-focused leader to manage the development, design and deployment of our AV systems and computer endpoints.  The Technology Integration Manager leads a group of Specialists to provide for all of the instructional and institutional support technology for all YC’s students, faculty and staff.  

*Up to $3,000 Relocation Reimbursement to qualified candidates *

Job Description

The Classroom Support Specialist supports and delivers equipment and technology services for University classes and special events, working as part of the IT Support Services team. Support Services staff provide frontline general technical support and referral for incoming IT customer requests via phone, email, web forms, and walk-in customers. The Classroom Support Specialist also performs or coordinates maintenance and troubleshooting of classroom technology systems and equipment.  This position additionally trains faculty, staff, and students in the use of technology.

Experience Required

Associates Degree in a technology-related field or equivalent experience. Experience supporting technology users. Customer service experience. Effective interpersonal, verbal, and written communication skills.