Consortium of College and University Media Centers


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CCUMC Staffing Survey Task Force Report
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About this session:

The CCUMC Staffing Survey Task Force was formed in response to an increasing level of interest by members in how institutions are staffed to provide classroom support. The charge to the group was to create and deploy a survey on this topic, which was done in the spring of 2016.

This session will provide an overview of the results of the CCUMC Staffing Survey followed by a discussion of the implications of the results for individual institutions as well as how the results might provide direction for identifying new services that would benefit the organization as a whole.

In addition to the Staffing Survey, the Task Force was asked to recommend future surveys so the second half of the session is designed to give attendees an opportunity to help the Task Force develop a more comprehensive and systematic approach to using surveys to better understand the needs of CCUMC members. In particular, attendees will be able to provide suggestions on specific areas or topics they feel would be most helpful to them. The Task Force also wants to explore logistical issues such as how frequently to survey, whether several short surveys are preferable to one longer survey, how to increase response rates, etc.

The Task Force also was asked to recommend additional methods of sharing information beyond simply providing survey results. How can CCUMC use the data in developing new programs and services? Are there unique ways to organize and format the results that would make them more useful? In addition to the usual summary report format, are there more creative and effective ways to distribute the results? Are there audiences outside of CCUMC that might be interested in the data we collect and what are the ways that information could be provided to them?

Additional Resources:


About the presenter:

Sue Clabaugh, Retired - University of Maryland

Dr. Sue Clabaugh was Assistant Director of Learning Technologies and Environments in the Division of Information Technology at the University of Maryland until her recent retirement. Her primary responsibility was the Instructional Facilities (IF) group that designed and maintained classroom technology, managed student computer labs, and supported users. Before joining OIT, Sue was the Director of Distance Learning in the Office of Continuing Education and Director of the Educational Technology Center in the College of Education. Sue also served as a Special Assistant to the Provost where she was responsible for starting the University's cable television operation and managing the campus video production facilities.



Don Merritt, University of Central Florida

Don Merritt is the Director of the Office of Instructional Resources (OIR) at the University of Central Florida. OIR maintains a staff of certified Crestron programmers and CTS-certified installers to design, install and support hundreds of integrated multimedia rooms across all of UCF's campuses. In addition, OIR provides end-user support for Cisco videoconferencing and Panopto lecture capture systems for UCF. OIR is also home to UCF's Faculty Multimedia Center, a multimedia production facility dedicated to empowering faculty in the use of digital technologies. Dr. Merritt’s current research involves the participation of users with disabilities in virtual environments and video games.




Jason Railton, University of Notre Dame

Jason Railton is the Manager of Audio Video Technologies & Facilities Design at the University of Notre Dame. He has been at the University since 2004. Jason manages a team that consults, designs, installs and maintains technology in Registrar learning spaces, student computer labs, science teaching labs and a student employee run dispatch center that includes equipment checkout. His team has started to initiate a campus wide AV support and rental team. Students are the first level support for over 80% of the trouble calls and general questions. Full time staff handle the second and third level support if the students need additional assistance.
Another major division of his team is with audio video consultations and facilities design. Consultations with various departments are provided when they seek help in exploring options for upgrades to audio video systems in departmental space. He also works in conjunction with the Office of the University Architect on all building renovations and new construction projects, including international locations including Rome, London and Ireland.

Jason Railton graduated with a Bachelor of Science degree in Management from Purdue University. He also holds CTS, DMC-D-4k, A+ and N+ certifications. He currently lives in Granger, IN with his wife and three children. Jason and his family enjoy camping in his spare time. He and his family are also heavily involved in their local church ministries, as well as multiple summer youth and family camps. He also enjoys being the Atmosphere Photographer for Notre Dame football and other major campus events.


Brenda White, Washburn University

Brenda provides leadership and vision for Washburn University in the areas of Web development, Online Education Support, Multimedia Production, Video/Web Conferencing, Mediated Classroom Support, Instructional Design, Educational Television, and the campus security camera system.